Return Policy
We stand behind the TLMC Haircare products. For any reason you don’t love our products, we offer a 14-Day Money Back Guarantee if any TLMC product doesn't work for you.
You can send product back within 14 days from the original date received in the original container(s) to the address below and we'll refund 100% of the product purchase.
TLMC
need to place business address here
- 4480 South Cobb Drive
- Suite H, Box 368
- Smyrna, GA 30080
(512) 663-2154
When you request a refund, if you can also send an email to info@totallylovemycurls.com within 14 days of the purchase date. Please include your order number in the subject of the email. You must state the reason you are returning the product. Shipping charges are non-refundable.
With the return request, you will receive an email confirming receipt of your return within 48 hours. Please allow 4-6 business days to process your return. Refunds will be issued to the same method of payment used for purchasing.
Please contact us at info@totallylovemycurls.com if you have not received your refund after 6 business days of sending your returned products. We reserve the right to verify your refund request to ensure your proper return credit.
The return policy of TLMC is subject to change.
This return policy is applicable to items purchased only at www.totallylovemycurls.com. We are not affiliated with or responsible for the return policy of other retailers, including those online and offline.
Any items you wish to return that not purchased via our website must be returned to the retailer from which you originally purchased them. Any questions about another retailer's return policy should be directed to the retailer from where you originally purchased.
We are unable to accept returns from other retailers and the return policy found at www.totallylovemycurls.com will not be applicable to items purchased from other retailers. To complete returns, we require a receipt or proof of purchase.
Shipping
To return your product, please mail your product to:
TLMC Totally Love My Curls
- change to business address
- 4480 Souh Cobb Drive
- Suite H, Box 368
- Smyrna, GA 30080
(512) 663-2154
Shipping costs to return items are the responsibility of the purchaser. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $50, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Shipping Damages
Damage or loss incurred during shipment is the delivery company's responsibility. Claims must be properly filed with the delivering carrier. Although the addressee must initiate damage claims against the shipper, we will be happy to assist you.
Lost/Stolen Packages
Please contact your mail carrier if your package is listed as delivered but you have not received it. We are not responsible for lost or stolen packages listed as delivered. If the USPS or tracking indicates the package was delivered, we will not reship orders that have been lost or stolen.
Damaged Items
When your order arrives, please inspect the products for any damage that may have occurred during shipment. It is normal for the shipping box to show some wear, however, if damage occurred to the items in your shipment, please contact TLMC Customer Service. Send an email including your Order Number and pictures to info@totallylovemycurls.com. Our customer service representatives will be happy to assist you.
Insufficient Address
If your order is returned due to insufficient address, you will be responsible for paying the reshipping fee. A refund will NOT be granted.
Gifts
For items marked as gifts, you will receive a gift credit if the item was purchased and sent directly to you. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they be notified of the return.
